Whitewood Terrace is committed to offering a convenient, secure and premium shopping service.
All Australian orders are dispatched from the Whitewood Terrace headquarters in Brisbane, Australia on business days (Monday to Friday).
Ready made Products
Orders for ready made (in stock) products will be dispatched in 1-5 business days, and depending on destination will typically be delivered within the following timeframes:
- Standard Postage - 5 to 21 business days
- Express Postage - 2 to 14 business days
Made to Order
As Whitewood Terrace offer a range of products that are hand made to order, please refer to the pre-order delivery time outlined on each listing for expected delivery on pre-order products. At the time a pre-order is placed, we will get in touch to provide an estimated completion/shipping date for your order.
Alternatively, if you would like to make a purchase and would like a completion/shipping date prior; please get in touch and we will be happy to discuss.
Tracking details for your order will be be emailed to your order email address upon dispatch of your order.
If you are not satisfied with your purchase, you can return it for a full refund or replacement within 7 days. Returned goods must be in the original packaging with the order confirmation included.
Please allow 3 to 7 business days for processing, and understand that we cannot refund postage and packaging unless the returned goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us here and we will provide details on where to send your return.
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However, if damage has occurred to the product(s) inside, please contact us and we will be more than happy to resolve any issues.
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the payment method used in your purchase.
Please contact us as soon as possible and we will do our best to accommodate your request.